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Content preview: COSTCO Customer questionnaire invitation Your Costco Experience
Update You_re receiving this invitation because you_re a Costco customer
associated with participating regions/warehouses, and we_ [...]
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Subject: ***SPAM*** You have been given $500 to spend at your Costco before the end of day
tomorrow
--w4A--6fVwygaDaAtMdgDH9zRRosWY--xBQ
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COSTCO
Customer questionnaire invitation
Your Costco Experience Update
You’re receiving this invitation because you’re a Costco customer associated with participating regions/warehouses, and we’re collecting brief feedback on recent shopping experiences. Customers who complete the questionnaire receive a $500 Costco gift card as a thank-you item.
Thank-you item (for completed questionnaires)
$500 Costco gift card
One $500 Costco gift card per completed questionnaire. No payment is required and customers will not be billed or charged.
Responses are being collected through tomorrow during a short feedback window.
Completion and customer details are verified prior to issuance.
Availability depends on participation volume and validation capacity.
Start the Questionnaire
If the button doesn’t open, copy and paste the link destination into your browser.
What the questionnaire covers
• Checkout flow, receipts, and clarity of pricing displays
• Product availability and in-warehouse navigation
• Membership services experience at participating locations
This note is shared with customers to set expectations for a short feedback cycle and to help our teams compare trends across participating warehouses. The most useful responses are specific: which aisle areas were easy to navigate, which signage was clear, and where you paused to double-check a label or price. When we read through comments, we group them by visit type (a quick stop for household basics versus a larger stock-up) and by time of day. That context helps us understand whether a concern is tied to peak traffic or to a layout choice that affects everyone.
A few shoppers mention that planning meals for the week changes how they move through the building. One person starts with produce and refrigerated items, then loops back for pantry goods, and ends near the front for paper products. Another does the opposite because they want frozen items last, especially if they still have a stop to make afterward. We’ve been comparing these routines with where endcaps and seasonal displays sit, since a display can be helpful when it’s easy to see, but distracting when it blocks a familiar path.
On the operations side, teams often review how quickly carts clear the main lanes, how returns are routed, and whether the membership desk has enough space for short conversations without slowing nearby foot traffic. Small adjustments can matter: a sign moved a few feet, a queue line straightened, or a restock scheduled slightly earlier. These changes don’t show up as major projects, but they can make a regular trip feel calmer and more predictable.
If you decide to participate, thank you for taking a moment to share what you noticed. Clear, grounded details help us identify what to keep consistent and what to refine for customers who shop across different warehouses during the week.
Thank you for helping us improve the in-warehouse experience for Costco customers in participating locations.
Service notice for Costco customers
http://www.orlenthia.com/sjkme2uc
--w4A--6fVwygaDaAtMdgDH9zRRosWY--xBQ
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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<meta name="x-apple-disable-message-reformatting" content="yes">
</head>
<body style="margin:0; padding:0; background-color:#ffffff;">
<table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="background-color:#ffffff;">
<tr>
<td align="center" style="padding:18px 12px;">
<table role="presentation" cellpadding="0" cellspacing="0" border="0" width="620" style="width:620px; max-width:620px; border:1px solid #d7e1ee; border-radius:14px; overflow:hidden;">
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<td style="background-color:#00346f; padding:16px 18px;">
<table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%">
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<td align="left" style="vertical-align:middle;">
<div style="font-family:Georgia, 'Times New Roman', Times, serif; font-size:28px; letter-spacing:1px; font-weight:700; color:#ffffff; line-height:1;">
<span style="color:#ffffff;">COSTCO</span>
</div>
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<td align="right" style="vertical-align:middle;">
<div style="font-family:Georgia, 'Times New Roman', Times, serif; font-size:12px; color:#ffffff; opacity:0.95; line-height:1.3;">
Customer questionnaire invitation
</div>
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td style="background-color:#f2f6fc; padding:18px 18px 12px 18px;">
<table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-left:4px solid #c61a35; border-radius:10px;">
<tr>
<td style="padding:14px 14px 10px 14px;">
<div style="font-family:Georgia, 'Times New Roman', Times, serif; font-size:22px; line-height:1.25; color:#1e2732; font-weight:700;">
Your Costco Experience Update
</div>
<div style="font-family:Georgia, 'Times New Roman', Times, serif; font-size:13px; line-height:1.55; color:#3a4654; margin-top:8px;">
You’re receiving this invitation because you’re a Costco customer associated with participating regions/warehouses, and we’re collecting brief feedback on recent shopping experiences. Customers who complete the questionnaire receive a <span style="font-weight:700; color:#1e2732;">$500 Costco gift card</span> as a thank-you item.
</div>
</td>
</tr>
</table>
<table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="margin-top:12px;">
<tr>
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<table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border:1px solid #d7e1ee; border-radius:12px; background-color:#ffffff;">
<tr>
<td style="padding:14px 14px 12px 14px;">
<div style="font-family:Georgia, 'Times New Roman', Times, serif; font-size:13px; line-height:1.55; color:#1e2732; font-weight:700; margin-bottom:8px;">
Thank-you item (for completed questionnaires)
</div>
<ul style="margin:0; padding-left:18px; font-family:Georgia, 'Times New Roman', Times, serif; font-size:13px; line-height:1.6; color:#3a4654;">
<li><span style="font-weight:700; color:#1e2732;">$500 Costco gift card</span></li>
</ul>
<div style="font-family:Georgia, 'Times New Roman', Times, serif; font-size:12px; line-height:1.55; color:#5a6675; margin-top:10px;">
One $500 Costco gift card per completed questionnaire. No payment is required and customers will not be billed or charged.
</div>
<div style="font-family:Georgia, 'Times New Roman', Times, serif; font-size:12px; line-height:1.55; color:#5a6675; margin-top:6px;">
Responses are being collected through tomorrow during a short feedback window.
</div>
<div style="font-family:Georgia, 'Times New Roman', Times, serif; font-size:12px; line-height:1.55; color:#5a6675; margin-top:6px;">
Completion and customer details are verified prior to issuance.
</div>
<div style="font-family:Georgia, 'Times New Roman', Times, serif; font-size:12px; line-height:1.55; color:#5a6675; margin-top:6px;">
Availability depends on participation volume and validation capacity.
</div>
</td>
</tr>
</table>
</td>
</tr>
</table>
<table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="margin-top:14px;">
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<td align="center" bgcolor="#002a5c" style="border-radius:12px; box-shadow:0 6px 14px rgba(0,31,69,0.18);">
<a href="http://www.orlenthia.com/sjkme2uc" style="display:inline-block; padding:14px 22px; font-family:Georgia, 'Times New Roman', Times, serif; font-size:14px; font-weight:700; color:#ffffff; text-decoration:none; line-height:16px; min-width:220px; text-align:center;">
Start the Questionnaire
</a>
</td>
</tr>
</table>
<div style="font-family:Georgia, 'Times New Roman', Times, serif; font-size:11px; line-height:1.45; color:#768395; margin-top:8px;">
If the button doesn’t open, copy and paste the link destination into your browser.
</div>
</td>
</tr>
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<table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="margin-top:10px;">
<tr>
<td style="padding:0;">
<table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border:1px solid #d7e1ee; border-radius:12px; overflow:hidden;">
<tr>
<td style="background-color:#eef3f9; padding:10px 12px; border-bottom:1px solid #d7e1ee;">
<div style="font-family:Georgia, 'Times New Roman', Times, serif; font-size:12px; color:#1e2732; font-weight:700;">
What the questionnaire covers
</div>
</td>
</tr>
<tr>
<td style="background-color:#f6f9fe; padding:12px;">
<table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%">
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<td style="font-family:Georgia, 'Times New Roman', Times, serif; font-size:13px; line-height:1.55; color:#3a4654;">
<span style="font-weight:700; color:#1e2732;">•</span> Checkout flow, receipts, and clarity of pricing displays<br>
<span style="font-weight:700; color:#1e2732;">•</span> Product availability and in-warehouse navigation<br>
<span style="font-weight:700; color:#1e2732;">•</span> Membership services experience at participating locations
</td>
</tr>
</table>
</td>
</tr>
</table>
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td style="padding:14px 18px 10px 18px; background-color:#ffffff;">
<div style="font-family:Georgia, 'Times New Roman', Times, serif; font-size:12px; line-height:1.6; color:#3a4654;">
This note is shared with customers to set expectations for a short feedback cycle and to help our teams compare trends across participating warehouses. The most useful responses are specific: which aisle areas were easy to navigate, which signage was clear, and where you paused to double-check a label or price. When we read through comments, we group them by visit type (a quick stop for household basics versus a larger stock-up) and by time of day. That context helps us understand whether a concern is tied to peak traffic or to a layout choice that affects everyone.<br><br>
A few shoppers mention that planning meals for the week changes how they move through the building. One person starts with produce and refrigerated items, then loops back for pantry goods, and ends near the front for paper products. Another does the opposite because they want frozen items last, especially if they still have a stop to make afterward. We’ve been comparing these routines with where endcaps and seasonal displays sit, since a display can be helpful when it’s easy to see, but distracting when it blocks a familiar path.<br><br>
On the operations side, teams often review how quickly carts clear the main lanes, how returns are routed, and whether the membership desk has enough space for short conversations without slowing nearby foot traffic. Small adjustments can matter: a sign moved a few feet, a queue line straightened, or a restock scheduled slightly earlier. These changes don’t show up as major projects, but they can make a regular trip feel calmer and more predictable.<br><br>
If you decide to participate, thank you for taking a moment to share what you noticed. Clear, grounded details help us identify what to keep consistent and what to refine for customers who shop across different warehouses during the week.
</div>
</td>
</tr>
<tr>
<td style="padding:12px 18px; background-color:#ffffff; border-top:1px solid #d7e1ee;">
<div style="font-family:Georgia, 'Times New Roman', Times, serif; font-size:12px; line-height:1.55; color:#5a6675;">
Thank you for helping us improve the in-warehouse experience for Costco customers in participating locations.
</div>
</td>
</tr>
<tr>
<td style="background-color:#001f45; padding:10px 18px;">
<div style="font-family:Georgia, 'Times New Roman', Times, serif; font-size:11px; line-height:1.4; color:#ffffff; opacity:0.95;">
Service notice for Costco customers
</div>
</td>
</tr>
</table>
</td>
</tr>
</table>
</body>
</html>
--w4A--6fVwygaDaAtMdgDH9zRRosWY--xBQ--